Simply put, a help file is a standard that assists even immortals in maintaining a consistent story about a world.
Make your help files as newbie friendly and as complete as you can with simple access and it can honestly replace staff needed to run your world. We use help <keyword> as well as a help index <letter variable> to show all the ways of working each command or function. The tough part is keeping it up to date and in a similar format.
Do anything it takes to remove immortal involvement in players lives which includes a huge help file. The bonus is when they ask for help, ANYONE can say see help <etc>.
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