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Yes, and if Zugg can't get his free issue for him, then it lies with Mud Companion to take the blame for that. If they can't even fulfil what amounts to a corporate request, the company is already doomed. Could be time to start filing complaints with the Canadian equivalent of the Better Business Buerau. Then file appropriate claims with Paypal to have their account frozen since they seem to be unwilling to provide refunds for undelivered issues.
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