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As for the guys character I know nothing. The reviews however weren't that horrible. He had opinions based on how he was treated in the game. I don't agree with everything he had to say about the mud but some of what he said was warranted, and some was just him not spending enough time to calm down before writing a review. I tried out the mud before it was even in the Top 40 on the lists and can attest to the fact that it is very hard to get involved in the game. The existing cliques are hard to break into and because of the unique battle and crafts system it is very frustrating to try and get started. Especially at times when there are less than 10 players logged on and you are a new character (not new player). Over all I find the mud to be fairly well run and the Imm staff does stick to their theme quite well. If you are not a patient person do not play this mud. Even with an application system you are not always able to weed out bad players or players who wouldn't work well in your environment.
As for the imm responses I had very good results and they were polite and helpful. I fully understand them being busy but some people are still too immature to think about things like that (and not all of them are under 18). Like I said, it is a very unique mud that has many good aspects and some things that are less desirable depending on your tastes.
Although this guy sounds like a complete jerk his review really was that viscious.
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