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(Ooo, that's a great idea, above! )
One thing our wizards did is to put new PC's right into a 'Newbie Reception Center' with specific commands right in the long description. It tells them to try things like 'read scroll' or 'gossip hello'. The scrolls there are things like overviews, helpful newbie commands, and syntax info for communication... basically, the 5 help files they should read. ;>
I find the ones who try the command syntaxes the room tells them to do begin to understand the communication aspect a bit better. If they gossip and seem lost, larger players can go into the Reception Center and talk them through basic communication commands. This won't work on RPI's, of course, but having the first room they see tell them to try commands like 'score', 'help communication', etc, seems to go a long way.
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