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The vast majority of reviewers will either choose the best rating for everything, or the worst rating for everything. If you want categories, then I would personally suggest allowing each player to pick a preset number instead of giving ratings - for example, perhaps they have to pick what they feel are the best/strongest three attributes of the mud. You could also make them choose a worst/weakest attribute. Thus each review would consist of three positive points, one negative point, and a written review in which they can explain their impressions in greater detail. You could even let people choose between 'positive review' (3 good categories, 1 bad), 'negative review' (1 good and 3 bad) and 'balanced review' (2 good and 2 bad). The important thing is that people are forced to pick strengths and weaknesses of the mud, they can't just list the good or just list the bad.
Allowing comments to be made about reviews is also an excellent idea, in my opinion, as long as you realise that this may well give rise to some very heated arguments. Still, reading such discussions can sometimes give insight into the attitude of the players and staff.
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