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You don't have an obligation to be nice to new players, be rude and obnoxious. But I personally believe if you are going to run a mud you have an obligation to them to be informative, helpful, and to teach them, even if you do have help files on it, no one's time is that precious that they can't take a newbie aside for 10 or 20 minutes and give them a talk to try and help them understand the way things work and how they can self-teach themself mostly everything. Just the way I see it and the way I would do it.
-Delerak
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