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Re: Posts undeleted
It seems that a lot of the friction between the two viewpoints on that thread was caused by two different methods of helping newbies. To generalize, one method has its roots in RTFM, , and to put it more bluntly, think-before-you-speak discourse. The other method has its roots in 'customer-obsessed', 'bend-over-backwards', etcetera.
Now oddly, and I don't really know why this is myself, when I'm asking questions I believe in the first method. When I'm answering questions I like the second approach. This is mostly why I saw Brody's OP as rude to the newbie, and what sparked my reply to the thread.
Rather than going back and forth essentially arguing the correctness of people's personal viewpoints, it seems like this is the perfect opportunity to use some kind of neutral objective reference point.
Maybe what TMS could use is a newbie FAQ, and I think Lasher sort of mentioned this in passing, but noted his priorities. I find it hard to believe that there isn't a newbie FAQ somewhere in mud land that couldn't be donated/submitted to TMS, such that Brody could have easily replied something like:
1. Check out This FAQ Mr. Noobiest.
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