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If you're a raving lunatic, which game are you more likely to try? The game that a fellow raving lunatic tried, and due to her crazy antics (like asking for vengence, CRAZY!) was kicked out and her money not refunded, or the game where she was kicked out and her money refunded?
Refunds make people more willing to try new things. They also get customers that you've had problems with off your back, regardless of where the problems came from. Most of the time, at least. It makes good business sense to refund money to unhappy customers.
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