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For me, I think it is a bit simpler than some of the others are making it out to be.
First, the players and staff. People need to put right out there from the start that they are glad to see you, and that they want to help. People willing to explain things to you, but not overwhelm you with information that you don't need at the get-go.
Also, there's the information standpoint. While I don't want to feel inundated with things that I have to know, I'd like all the information I could ever really want there, easy to access. Personally, I always will read through a website before I even start to pull up a telnet dialogue. It's part of total package to me. The help system should also be intuitive, easy to use and find what I want. A standard 'help newbie' with links to the main areas that I will want to know about is essential (combat, magic, role-play, etc).
Cheers,
-Luth
tsos.rarcoa.com
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