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I haven't read the rebuttal of the MUD admin in full, so all I can do is hypothesize here.
The quotes that GenmaC posted were obviously personal attacks upon his person, and I think most of us agree that this particular type of replying to a MUD review is stupid and pointless, as well as being more detrimental to the MUD in question than the bad review.
However, the idea that no MUD admin should be able to protest a bad review of their MUD is also ridiculous; if a guy walked into my old MUD, spent 5 minutes figuring out that he couldn't powerlevel himself into a badass, and then left and posted bad reviews on every major MUD forum possible, I would feel justified and even obliged to run around and reply in protest to his obvious lack of experience in the game, and willingness to understand something he hasn't encountered before.
My two cents,
-Visko
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