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Hephos · 09-14-2009, 03:57 AM

You seem to have a real grudge for this client do you? Mind telling us what game/company you represent?

No that is not what you are paying for. If you want that support, feel free to contact us for an SLA and we'll give you one for a standard market fee. You are paying to use the product API, not an SLA. Do you get an SLA when you use the Java API for example? Or do you get that with FMud or Mushclient (since that is what you are proposing people to use instead)?

Upgrades are free. We don't give any time frames.

No there will not be a formal contract for an SLA, unless you explicitly order one.

None. And it should already be made clear. Nothing out of the ordinary.
"... the Licensed Software and Related Materials are provided to you "as is" and Mythicscape disclaims all warranties and representations ..."

Happy now Tommi? Or do you want to know something else before you order the product? :P

09-14-2009, 03:57 AM	#32
Hephos Senior Member Join Date: Feb 2003 Location: Sweden Home MUD: www.sharune.com Posts: 359	Re: New mud client in the works: ScapeFx You seem to have a real grudge for this client do you? Mind telling us what game/company you represent? No that is not what you are paying for. If you want that support, feel free to contact us for an SLA and we'll give you one for a standard market fee. You are paying to use the product API, not an SLA. Do you get an SLA when you use the Java API for example? Or do you get that with FMud or Mushclient (since that is what you are proposing people to use instead)? Upgrades are free. We don't give any time frames. No there will not be a formal contract for an SLA, unless you explicitly order one. None. And it should already be made clear. Nothing out of the ordinary. "... the Licensed Software and Related Materials are provided to you "as is" and Mythicscape disclaims all warranties and representations ..." Happy now Tommi? Or do you want to know something else before you order the product? :P Last edited by Hephos : 09-14-2009 at 04:22 AM.