As you used it, the following definitons from Merriam Webster.
customer: "a person or business that purchases a commodity or service"
purchase: "to obtain by paying money or its equivalent, or to obtain by labor, danger, or sacrifice"
Seems to me that's what everyone does who plays any game, even all of the so-called "free to play" ones. After all, everyone is sacrificing their time and doing labor to play any game. Seems like a good professional way to me to treat the people that come play your game, whether they pay money or not.
So what's your point SirTank, how is he saying two contradictory things with that statement?
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