Agreed. I've seen nothing 'said before', and would reasonably assume that this information would be reflected on the official webpage somewhere. In fact, the webpage specifically states that:
I for one am not very satisfied with the level of service provided by Mud Companion. It is certainly a worthy publication, but it could use one helluva boost in the customer relations department.
I am a subscriber and contributing author to Mud Companion, but would not know myself as either from the amount of response received. I do not intend to renew my subscription without seeing a significant improvement in this area, both in official correspondence and the quasi-official responses such as the one given by you, Ntanel.
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