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We have several extensive newbie areas with varying degrees of complexity.
In addition we have a 'newbie helper' which is a little scripted creature which sits on your shoulder and gives you advice. When you create a character you are given the option to get one of those or not (and you can get another later on if you change your mind). If you give it a chance it will guide you through all the stages of talking, finding, learning spells/abilities/killing things and so forth.
We also have a 'newbie helpers' guild - members of which are restricted to newbie levels but can change class at will, so they can change to your class to help you.
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