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It really doesn't have anything to do with hurt feelings. The review, in my opinion, was factually incorrect and an inaccurate representation of a game I (and 30+ others) administrate. I posted a log of the interaction in question so that people can make a decision based on facts, not the opinion of someone who spent minutes playing.
We're big on accountability, internally and externally. If someone insists on posting a hatchet job, and the moderators of the site prefer not to involve themselves, we're going to post the facts and clear the air.
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