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Well, here are the two main things that made me decide not to play, maybe these are some reasons other players leave too:
1. Too confusing. I don't know much about WOT and the game doesn't help to explain much. Also, many of the game features are different then most muds and lack helpfiles. There are also places that say to read a certain help file for more information and the help file doesn't exist.
2. Nobody to RP with. I know this is hard to do anything about with so few people but I was on once when there were around 10 people and couldn't find a single one anywhere. Maybe you could have a tavern or something that people can go to to find other players to rp with.
Maybe you could add more helpfiles and make them more extensive. I think that would be the main improvement that could be made so you'll scare off less players.
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