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Eh, I found all that gave me was sore fists and dented desktops and the occasional bit tongue. So instead we started cornering new folks and asking them what feedback they might give us. The results were very revealing, and we have used this approach many times since then to smooth the game experience for newcomers.
We don't implement every single idea - not every single idea makes sense for us. But when we do find that different people are suggesting the same aspect as a problem, we take a serious look at that aspect.
If your playerbase is not growing yet you have a large number of visitors (who appear to turn and depart after a certain point in the game), start asking them why. Set up exit polls, either on your site or directly in the game - ask them for their opinions in private - and thank them for taking the time to give their opinions. Who knows.. you may find the one place in your otherwise perfect game that is turning a majority of new players away and fixing it may open the floodgates.
Happy season and peace, folks.
Fern
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