Kas:
At my past three places of employ (woohoo for small business!), there was no employee handbook =). Rather, the things that are appropriate for employees to do were left to common sense, with the general rule being that we should maximize our billable hours. This is the standpoint that I was arguing from, that generally certain things are obviously beneficial to productivity even if that specific time is not spent in actual production. It's sort of like designing a program: You need to carefully balance too much and too little design; too much and you're left with little flexibility when the requirements change, and too little and you're left wondering what the requirements are =).
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