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In my mud we have a wonderful feature that we call 'Coventry'.
It allows a player to talk, gossip, chat, shout, yell or whatever, and everything looks perfectly normal to them.
Only the other players don't even notice them. Whatever they type never appears on the screen.
So naturally they get totally ignored.
And the beauty of it is, that in most cases they never even realise what's being done to them.
It's perfect for the situation you describe, so I suggest you implement it.
Let them yell and waste their steam for as long as the want.
They won't do any harm, and eventually they will tire of it and go hassle some other mud.
As for bad reviews - ignore them. It's pretty obvious to most readers, when a review was written out of sheer spite. Might even get you a few players.
On the other hand, few people beside the owners read reviews anyhow.
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