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No offense taken at all Earthmother! In fact I'll even agree with you on a point within that website point of yours:
I do not want anyone forcing me to read a website with a direct order. Not the code, not a player, not an IMM.
If I have a question, and someone berates me for not having read about the answer on the web, I'll find another game and good riddance to you. If they politely and patiently give me the URL to the exact location of the answer on the web, I will be eternally grateful. If they give me the URL, AND give me the URL to the category they feel will best help me, based on the kinds of questions I"m asking, I will offer to do their laundry for a month.
Pay attention to the KINDS of questions your newbies are asking. If they're asking syntax questions about combat, point them in the direction of the combat system - but ALSO let them know where to find a "general syntax" help file, because the questions seem to be about syntax in particular.
That kind of thing.
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