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I agree with Illiandra.
Take a few minutes every few days or once a week to walk through the area they are building. What I look for is progress even if its only a room or two or a couple mobiles.
When time and schedules permit I spend a few minutes talking to the builder when we both are online, especially if I have seen no progress and they have spent hours of time online. I ask if they are stuck and offer to help with suggestions or guidance.
We, at one time, put in a deadline because most of our staff was spending more time goofing off than getting stuff done. I have since taken that deadline out as the people we have want to work. I don't forbid a little goofing off but when that is taking more time than the work something needs to be done.
I realize that we all have lifes outside of these highly addictive game worlds so I think talking to the person if you are not seeing anythng getting done is the best route to go.
Just my opinion and way of doing things.
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