Top Mud Sites Forum Return to TopMudSites.com
Go Back   Top Mud Sites Forum > Mud Development and Administration > MUD Administration
Click here to Register

Reply
 
Thread Tools
Old 10-11-2002, 01:17 PM   #1
Kyndig
Member
 
Join Date: Jul 2002
Location: USA
Posts: 45
Kyndig is on a distinguished road
Send a message via ICQ to Kyndig Send a message via AIM to Kyndig Send a message via Yahoo to Kyndig
Is issue #4 out yet? Anyone receive it? I've sent 3 emails now to their addresses, and have not received a reply. Their site shows that the issue was mailed out in August.

Thanks for any info,
Kyndig
Kyndig is offline   Reply With Quote
Old 10-11-2002, 03:16 PM   #2
Ntanel
Member
 
Join Date: Apr 2002
Location: North America
Posts: 162
Ntanel is on a distinguished road
Send a message via Skype™ to Ntanel
As I said before, due to certain time restraints, it just has not been sent out yet.
Ntanel is offline   Reply With Quote
Old 10-11-2002, 08:58 PM   #3
Lotius
New Member
 
Join Date: Apr 2002
Location: IL, USA
Posts: 17
Lotius is on a distinguished road
Send a message via ICQ to Lotius Send a message via AIM to Lotius
I, for one, was unaware of this as well until just a couple days ago. This information should be updated on the website as to not confuse people. I know that everyone gets busy, but a quick email out to the list of the subscribers would ensure they know why their issue isn't there. :)

Lotius
Lotius is offline   Reply With Quote
Old 10-11-2002, 11:40 PM   #4
Robbert
Member
 
Join Date: Apr 2002
Location: #### Paso, Tx
Posts: 89
Robbert is on a distinguished road
Send a message via ICQ to Robbert Send a message via AIM to Robbert
Agreed. I've seen nothing 'said before', and would reasonably assume that this information would be reflected on the official webpage somewhere. In fact, the webpage specifically states that:

I for one am not very satisfied with the level of service provided by Mud Companion. It is certainly a worthy publication, but it could use one helluva boost in the customer relations department.

I am a subscriber and contributing author to Mud Companion, but would not know myself as either from the amount of response received. I do not intend to renew my subscription without seeing a significant improvement in this area, both in official correspondence and the quasi-official responses such as the one given by you, Ntanel.
Robbert is offline   Reply With Quote
Old 10-12-2002, 04:23 AM   #5
Samson
Member
 
Join Date: Apr 2002
Location: United Socialist States of America
Home MUD: SmaugMuds.org
Home MUD: Arthmoor MUD Hosting
Posts: 249
Samson is on a distinguished road
I for one won't be renewing regardless. If they're willing to delay this long ( and I had actually forgotten it was overdue until Orion mentioned it ) and not say anything, what's to stop them from deciding to take 6 months per issue from now on? It's a quarterly magazine. That means deadlines. If you can't meet them, you don't deserve to get paid.
Samson is offline   Reply With Quote
Old 10-12-2002, 01:30 PM   #6
Ike
Member
 
Join Date: Apr 2002
Location: Georgia
Posts: 62
Ike is on a distinguished road
Send a message via AIM to Ike
oo diss
Ike is offline   Reply With Quote
Old 10-12-2002, 02:07 PM   #7
Astin
Member
 
Join Date: Apr 2002
Location: United States
Posts: 46
Astin is on a distinguished road
Send a message via ICQ to Astin Send a message via AIM to Astin Send a message via Yahoo to Astin
Unhappy

I have yet to receive my issue either but I emailed the subscriptions department and the information department at least twice if not more times each inquiring about the fourth issue. I waited for a while and still I got no response even letting me know that my email was received. When I do get the magazine I enjoy reading it and as for the delay I mean it’s only in it’s first year and as with anything “shi- happens”. I think I’ll give it another year and see if thing get better. The waiting wouldn’t be so aggravating if you could get a response from customer relations departments or a quicker status update. The latest status update was on the 28th of august saying that it’s back from the printer and will be mailed that week…that was over 6 weeks ago and I’ve received nothing or heard anything. Which leads me to a question if it hasn’t been sent out when is someone going to update that notice on the Website?

-- Astin
Astin is offline   Reply With Quote
Old 10-16-2002, 04:56 PM   #8
Iluvatar
Member
 
Join Date: May 2002
Location: Mississippi USA
Posts: 142
Iluvatar is on a distinguished road
In their defense, I will say I've thoroughly enjoyed the first three issues and a teeny inside bit of knowledge tells me that a large part of it is quantity of articles and high standards for each issue that delays mailing. I think my money was well spent though but I'm waiting for issue #4 before I resubscribe.

Hmm, this new one should be around 32 pages? Perhaps Sir Thoric should offer a freebie advertisement for your pet Mu* in the issue you get a story published in, even a short text one. Even I might get off my butt as Neranz has requested and submit an article for that kind of motivation. Quarterly is a royally nasty thing when you depend on volunteer submissions and I certainly don't envy him.
Iluvatar is offline   Reply With Quote
Old 10-16-2002, 06:37 PM   #9
Neranz Laverani
Member
 
Join Date: Apr 2002
Location: The States
Posts: 116
Neranz Laverani is on a distinguished road
You can get a free advertisement for you MU* by including it in your bio when you write an article. People generally read the bios to see why the author feels they are knowledgable enough to be writing the article.

I will admit I am partially to blame for the lateness of the issue as once again my submission was late.

(On a bit of a side note, I have been thinking about the decreasing amount of time I spend doing anything mud related and have decided to take a sabbatical of sorts from mudding until the children are at least teenagers.)

As far as the comment about not getting paid. No one is getting paid for this. Knowing at least US Postal Rates, I would not be surprised at all if Thoric is loosing money.

I still think The Mud Companion is a great idea. I will continue to subscribe. If you have liked it in the past, help keep it going by submitting articles. That is what it needs to be successful.

Neranz Laverani, Seeker of Knowledge
Neranz Laverani is offline   Reply With Quote
Old 10-17-2002, 01:43 AM   #10
Robbert
Member
 
Join Date: Apr 2002
Location: #### Paso, Tx
Posts: 89
Robbert is on a distinguished road
Send a message via ICQ to Robbert Send a message via AIM to Robbert
The point is, Mud Companion has entered into a contractual obligation with its subscribers, which it has failed to meet. Furthermore, the information on its website is misleading at best, or deliberately falsified at worst. How that information is taken is up to theindividual reader and has, in my opinion, been handled well by the subscribers.

Nevertheless, I reiterate: Mud Companion has contracted to provide a service in exchange for a medium (read: money). It has failed to do so.

History can show you many occasions wherein the content was worthy, yet the provider failed to adequately satiate his or her customer base.

I do not believe Mud Companion is at the point of self-defeat - YET. But I do think they are very close to achieving that goal.

I purchased a quarterly subscription, and I want what I purchased.

Failing that, I would like to see the webpage updated with information, and not find it second hand on a seperate discussion forum.

Failing THAT, I would appreciate feedback as a subscriber from the company to which I have subscribed, updating me as to the status of their product.

Failing that, I will not renew my subscription.
Robbert is offline   Reply With Quote
Old 10-17-2002, 03:12 AM   #11
Samson
Member
 
Join Date: Apr 2002
Location: United Socialist States of America
Home MUD: SmaugMuds.org
Home MUD: Arthmoor MUD Hosting
Posts: 249
Samson is on a distinguished road
Samson is offline   Reply With Quote
Old 10-17-2002, 06:07 PM   #12
Loremaster
Member
 
Join Date: Sep 2002
Posts: 35
Loremaster is on a distinguished road
Just out of curiosity, how much is a subscription?
Loremaster is offline   Reply With Quote
Old 10-17-2002, 07:53 PM   #13
Lotius
New Member
 
Join Date: Apr 2002
Location: IL, USA
Posts: 17
Lotius is on a distinguished road
Send a message via ICQ to Lotius Send a message via AIM to Lotius
Angry



A yearly subscription is $10 US. This includes 4 quarterly issues and the shipping & handling cost. Individual issue orders cost more per issue and you have to pay shipping and handling on it as well.

Lot
Lotius is offline   Reply With Quote
Old 10-22-2002, 04:17 AM   #14
Skorpian
New Member
 
Join Date: May 2002
Location: Perth, Western Australia
Posts: 3
Skorpian is on a distinguished road
Send a message via ICQ to Skorpian Send a message via AIM to Skorpian Send a message via MSN to Skorpian
IMO, TMC is advertising a service they can't provide.

I signed up for TMC in March this year, and have yet to receive a single issue (I asked to be sent the most recent one).

TMC could get in big trouble - accepting money from people, then giving them nothing for it.
Skorpian is offline   Reply With Quote
Old 11-02-2002, 11:04 PM   #15
Robbert
Member
 
Join Date: Apr 2002
Location: #### Paso, Tx
Posts: 89
Robbert is on a distinguished road
Send a message via ICQ to Robbert Send a message via AIM to Robbert
Now it's November, and still no change to the page.

I've demanded return of $7.50 through Paypal - $2.50 for the failure to provide my fourth issue for the year, plus $5.00 for the effort. At this point, Mud Companion has failed to meet its obligation to me. I'm also going to mail them a letter asking for my free issue for being published in them.
Robbert is offline   Reply With Quote
Old 11-03-2002, 01:04 AM   #16
Samson
Member
 
Join Date: Apr 2002
Location: United Socialist States of America
Home MUD: SmaugMuds.org
Home MUD: Arthmoor MUD Hosting
Posts: 249
Samson is on a distinguished road
Here here. I've sent my refund request in as well, though I didn't feel it necessary to ask for an additional $5.00 out of it. $2.50 may not be a whole lot, but it's the principle of it.
Samson is offline   Reply With Quote
Old 11-03-2002, 01:48 PM   #17
Robbert
Member
 
Join Date: Apr 2002
Location: #### Paso, Tx
Posts: 89
Robbert is on a distinguished road
Send a message via ICQ to Robbert Send a message via AIM to Robbert
I added the $5.00 out of spite. I've sent no fewer than four emails to the company, and have gotten nary a single response. I don't think that, given the fact I have paid for a service, it is unreasonable to expect at least a hither-you-go response, saying anything from "This is your autobot...." to "We're a little busy right now trying to fix the damn mailing of Issue #4, will respond within 7 years to your email..."

I paid for something. I am entitled to either the product or the money. At this point, at -least- three months after it was due (August, which was LATE), I am no longer satisfied with just the product. I want either the product, AND my $2.50 returned, or I want the $2.50 price intrinsic to the goods which have failed to be delivered, plus recompense of $5.00.

I also want my free issue for being published in the magazine. This part is non negotiable, independent of whether I get the above satisfaction or not.

--Robespierre, who has sent mails to people from the middle of the desert, in the shade of a camel, so will accept no excuse
Robbert is offline   Reply With Quote
Old 11-03-2002, 11:33 PM   #18
Ike
Member
 
Join Date: Apr 2002
Location: Georgia
Posts: 62
Ike is on a distinguished road
Send a message via AIM to Ike
I never recieved my free issue of "The Mud Companion" for purchasing Zmud!

Zugg told me that is is their responsibility to send it to me, and I have not recieved it. (It has been 8 months now)
Ike is offline   Reply With Quote
Old 11-04-2002, 12:35 AM   #19
the_logos
Legend
 
the_logos's Avatar
 
Join Date: Sep 2002
Location: Mill Valley, California
Posts: 2,305
the_logos will become famous soon enough
If Zugg sold you Zmud under the explicit assumption that you'd be receiving an issue of The Mud Companion in exchange for purchasing Zmud, then it is his responsibility to provide it to you. He made money off his promise to you.

--matt
the_logos is offline   Reply With Quote
Old 11-04-2002, 01:47 AM   #20
Ike
Member
 
Join Date: Apr 2002
Location: Georgia
Posts: 62
Ike is on a distinguished road
Send a message via AIM to Ike
I HAVE CONTACTED BOTH PARTIES AND THEY BOTH BLAME THE OTHER!


whatever. i want my free issue.
Ike is offline   Reply With Quote
Reply


Thread Tools


Mud Companion Issue #4 - Similar Threads
Thread Thread Starter Forum Replies Last Post
MUD Description Issue Allanon Bugs and Suggestions 7 08-19-2005 02:45 PM
Credits Issue aodmud Legal Issues 4 05-07-2004 04:32 AM
The Mud Companion Issue #4 Petrarch Tavern of the Blue Hand 8 06-24-2003 06:34 AM
MUD COMPANION ??? Threshold Tavern of the Blue Hand 15 03-18-2003 09:19 AM
The MUD Companion Magazine Thoric Tavern of the Blue Hand 11 06-18-2002 05:13 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off

All times are GMT -4. The time now is 03:00 PM.


Powered by vBulletin® Version 3.6.7
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Style based on a design by Essilor
Copyright Top Mud Sites.com 2022