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The reviewer says that people often kill without reason - you answer that there are twinks in every game.
He says he sent an email five weeks ago asking for help, then followed up with a PM asking on the status of his email - you respond that the staff hate PMs, and point out that the wording only states that they usually answer within 48 hours.
He points out that the mechanics of the mud are flawed - you respond by saying that it's better than the DIKU upon which it is based and that "Not all NPCs are buggy".
And so on...
No offense intended, as generally I find that the negative reviews contain little of worth, but in this case you seem to be defending and excusing the faults he claimed, not rebutting them. And to be perfectly honest, I find such a defence more damning than the original review (which I would most likely have simply dismissed or ignored).
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