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tommi · 09-14-2009, 02:48 AM

So what you are saying is that we would have to trust that you will deliver the product and not take the money and run.

You claim that this client is intended for commercial and larger free muds that have the revenue to pay for this, yet you fail to offer even the most basic levels of protection that any right minded company would ask for. I would have a very hard time putting my money and faith in your product when one bug you do not fix in a timely manner could ruin my business and or drive away all of my players. To which they would have no recourse.

Maybe you need to go away and have a rethink about all this and come back with a real business plan and to have a proper understanding of the market and the needs and requirements of those whom you perceive to be your customers, because at the moment your all over the place and cannot even provide answers to basic questions that any commercial entity would be asking of you, your company and your product.

So i pose these questions again,

Do you have some type of Service Level Agreement for the fixing of bugs within your software, if so, what happens when you fail to correct a bug within a specified time frame?

How do you plan on dealing with additional functionality? Will this incur additional cost if so what is the pricing structure for additional functionality, and time frames for delivery?

Will there be a formal contract so that customers know exactly what they will and will not receive, or will they just have to take your word for it and trust you, if you do plan on having a formal contract, how will you deal with variances in international contract law?

What types of remediation does a customer have if you fail to deliver on any of your obligations, will things like this be made clear before anyone signs on the dotted line?

09-14-2009, 02:48 AM	#31
tommi New Member Join Date: Nov 2007 Posts: 23	Re: New mud client in the works: ScapeFx So what you are saying is that we would have to trust that you will deliver the product and not take the money and run. You claim that this client is intended for commercial and larger free muds that have the revenue to pay for this, yet you fail to offer even the most basic levels of protection that any right minded company would ask for. I would have a very hard time putting my money and faith in your product when one bug you do not fix in a timely manner could ruin my business and or drive away all of my players. To which they would have no recourse. Maybe you need to go away and have a rethink about all this and come back with a real business plan and to have a proper understanding of the market and the needs and requirements of those whom you perceive to be your customers, because at the moment your all over the place and cannot even provide answers to basic questions that any commercial entity would be asking of you, your company and your product. So i pose these questions again, Do you have some type of Service Level Agreement for the fixing of bugs within your software, if so, what happens when you fail to correct a bug within a specified time frame? How do you plan on dealing with additional functionality? Will this incur additional cost if so what is the pricing structure for additional functionality, and time frames for delivery? Will there be a formal contract so that customers know exactly what they will and will not receive, or will they just have to take your word for it and trust you, if you do plan on having a formal contract, how will you deal with variances in international contract law? What types of remediation does a customer have if you fail to deliver on any of your obligations, will things like this be made clear before anyone signs on the dotted line?